Grassdoor Logistics Technologies , Customer Support

Job Opportunity: Customer Support Executive (Night Shift – Goa)

Organization: Grassdoor Logistics Technologies 

Location: Remote (Candidates must currently reside in Goa) 

Job Type: Full-time, Permanent 

Shift: US Shift (Night / Overnight / Rotational)

Position Overview:

We are looking for an experienced and proactive Customer Support Executive to provide exceptional service to both customers and drivers. This role involves managing communications, assisting with logistics coordination, and ensuring seamless operational flow during US night shifts.

Key Responsibilities:

Customer & Driver Support

• Handle customer and driver inquiries via phone, email, and chat in a professional and timely manner.

• Assist in driver scheduling and coordination to maintain optimal coverage and service delivery.

Logistics & Operations

• Support the operations lead in managing driver allocations and handling schedule adjustments.

• Actively engage with drivers to fill time-sensitive shifts and ensure consistent coverage.

• Monitor and operate within software systems to track logistics activities.

• Report technical issues or bugs to the Level 1 Support Team.

• Collaborate with team leads to adapt operations in response to promotions or high-demand periods.

Documentation & Reporting

• Maintain detailed records of all support interactions and operational feedback in the CRM system.

• Contribute to the creation and improvement of training and support documentation.

Candidate Expectations:

• Deliver a consistently high standard of customer and driver support.

• Assist in optimizing logistics operations and resource allocation.

• Exhibit initiative, adaptability, and problem-solving abilities in a fast-paced environment.

• Stay updated on product changes and service offerings to provide informed assistance.

Qualifications:

• Minimum 3 years of experience in customer support or logistics roles.

• Strong organizational and multitasking skills.

• Proficiency in CRM tools and standard business software.

• Excellent communication skills in English.

• Must be able to work night/overnight shifts (US time zone).

• Candidates must currently reside in Goa.

• Laptop, stable fiber internet, and power backup are mandatory.

Work Schedule:

• US Shift (Night / Overnight / Rotational)

• Work Mode: Remote (Work from Home)

Benefits:

• Work from home

• Paid time off

• Paid sick leave

• Provident Fund

Application Questions:

• Do you have your own laptop?

• Are you currently residing in Goa?

• Do you have a fiber internet connection?

• Do you have a power backup or inverter at home?

Visit to website: Click here

About Grassdoor Logistics Technologies:

Grassdoor Logistics Technologies is transforming the future of Cannabis commerce by building a Unified Operations Center that delivers seamless, technology-driven solutions tailored to the unique needs of the industry.

Our innovative platform empowers cannabis brands to manage and scale their online and offline operations efficiently and compliantly. Trusted by Stiiizy, one of the largest brands in the cannabis industry, our technology continues to set new standards in logistics and customer experience.

Join us and become part of a pioneering team shaping the future of cannabis commerce across the United States.

Join Grassdoor Logistics Technologies and be part of a dynamic, forward-thinking team that’s redefining logistics in the cannabis industry.

General Disclaimer

The information provided on this website is intended solely for general informational purposes. Jobsforfaculty.com serves as a platform connecting job seekers with potential employers. While we strive to ensure that all listings and details are accurate and up to date, we do not guarantee the accuracy, completeness, reliability, or timeliness of any job postings, employer information, or related content displayed on this site. Applicants are strongly advised to verify all job-related details directly through the respective institution’s official website or authorized communication channels before applying. Jobsforfaculty.com shall not be held responsible for any discrepancies, miscommunications, or losses arising from reliance on the information provided herein.